Service Summary

Take advantage of self-service options that are available through Software Center (Windows environment managed by SCCM) and Mason Self Service (Apple environment managed by Jamf) when joined to the ITS-Mason network. Self-service options allow you convenient access to optional software applications, as well as critical security updates, application updates and upgrades, and operating system upgrades to ensure your endpoint devices remain stable and secure.

Service Offerings

Bomgar

Bomgar is a remote support tool that allows Information Technology Services (ITS) to provide remote assistance to our customers both on and off-campus. ITS can control Windows, Mac, and Linux desktops anywhere there is a network connection, but only with the customer’s permission. Users with computer issues that contact the ITS Support Center may be requested to accept a Bomgar session.

Jamf Pro

Jamf Pro is a software tool for managing Mason-owned Macs that enables ITS to:

  • Inventory hardware.
  • Distribute software and fixes.
  • Improve security.
  • Get a better understanding of the Mac community at Mason.

Once you enroll your Mason-owned Mac in Jamf Pro, the Mason Self Service app will appear. You will be able to install approved software on-demand from the Mason Self Service app.

Note: Installing approved software on personal devices is a violation of Mason's software licenses.

System Center Configuration Manager (SCCM)

SCCM is a Microsoft tool for managing Mason-owned computers running Microsoft Windows that enables ITS to inventory hardware, distribute software, improve security, and get a better understanding of the computers at Mason. To use all the features of SCCM ensure your Mason-owned computer is on MESA with a functioning SCCM client and you must be a Mason employee. You must be connected to the Mason Ethernet network or VPN network to use the features of SCCM.