Service Summary

DocuSign is an electronic signature and routed online form workflow solution. DocuSign tries to replicate the experience of routing and signing paper documents. With DocuSign, you can send online documents to people who need to sign them, and then collect and manage those signatures.

DocuSign is 100% legally-binding and provides full document encryption, a tamper-proof audit trail, redundant and geo-dispersed data centers, and is fully compliant with the ESIGN Act. You can learn more about DocuSign’s security here.

Training and support provided by ITS for DocuSign are limited to account access questions. Additional training is provided via online tutorials and collaboration with other users.

Key Features

Getting This Service

How to Create an Account

Note:

DocuSign is currently being implemented as a pilot program. Only certain users in Mason departments who have been identified will be granted access in this phase.

How to Access DocuSign eSignature

Step 1

After your account has been created, please go to https://www.docusign.com/ and select Log In at the top-right of the page.

Step 2

On the Log In page, you will enter your Mason email address.

DocuSign Login Screen

Step 3

Select Continue

Step 4

On the Mason Sign In Services page, sign in with your NetID and Patriot Pass Password and select Sign In.

Services Sign in Screen

Step 5

Authenticate using 2FA.

2FA Push Screen

You will now be in the DocuSign eSignature application.

Availability

This service is available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events. Maintenance windows are Sundays from 7 to 11 a.m. but may be extended to 2 p.m., if needed. If maintenance is required outside of these hours, it will be announced on the Alerts & Bulletins page.

Training

Please visit DocuSign’s Support Website for information and tutorials on how to use DocuSign.

Policy

All users of the George Mason University network must adhere to University Policy Number 1301: Responsible Use of Computing.

Additional Information

Envelopes

George Mason University’s pilot program has a limited number of envelopes usable by employees. In DocuSign, an envelope is a container for documents that you send to a recipient to sign. An envelope can have one document or many documents. The envelope holds data on the documents to be signed, the signers and other recipients, and the places where signers will sign the documents.

Envelopes have statuses (i.e. sent, delivered, completed, voided) and also contain information about the sender and timestamps that indicate the progress of the delivery procedure. When an envelope is completed the DocuSign platform automatically generates a Certificate of Completion which details the full audit history of the transaction.

Regardless of how many documents, fields, and signers a given envelope contains, it still counts only once towards your eSignature plan’s envelope allowance once it is sent out to be signed.

GMU DocuSign Accounts and Email Addresses

Due to GMU’s Single Sign-On process, all DocuSign accounts are created using your netID@gmu.edu. This means that if you want to send a DocuSign document to another user and have it appear in their GMU DocuSign account, you will need to use their netID@gmu.edu. This may be found by looking an individual up in People Finder.