Service Catalog

A comprehensive listing of the services that Information Technology Services provides to George Mason University, as well as how to request access to these services.

Availability

Services are available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events. Maintenance windows are Sundays from 7 to 11 a.m. but may be extended to 2 p.m. if needed. If maintenance is required outside of these hours, it will be announced on the Alerts & Bulletins page.

Policy

All users of the George Mason University network must adhere to University Policy Number 1301: Responsible Use of Computing. Additional applicable policies will be stated in the service offerings' Additional Information tab.

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Accounts & Access

Information which helps you to gain access to the systems you need to succeed at Mason.
Services Include:

Authentication, Authorization & Accounting (AAA), DocuSign, Domain Name Server (DNS), Guest Network Access, Patriot Pass Password Reset, ... (view all)

Communications & Collaboration

Information on Mason's email systems for faculty, staff, and students, as well as collaboration tools available to help Mason able to work smarter.
Services Include:

Email, Instant Messaging, Presence & Collaboration, Videoconferencing, Voice Services: Faculty & Staff,

Computers & Software

Information on managed computer systems and available software at Mason.
Services Include:

Application Software, Desktop & Mobile Device Support, ITS Support, Remote Systems Management,

Data, Reporting & Analytics

Information on data access, and reporting and analytic tools.
Services Include:

Mason Data Access, Reporting & Analytics,

Network & Internet Services

Information on network and internet access for Mason employees and students, as well as guests visiting the university.
Services Include:

Cable Television, Network Access, Network Access: Remote Access, Network Infrastructure Planning & Support, Network Security, ... (view all)

Research Computing

Information on research computing resources and applications.
Services Include:

Enterprise CUI Computing Environment, Survey Tools,

Teaching & Learning

Information on systems specific to the needs of the classrooms, faculty, and students at Mason.
Services Include:

Classroom Technology Support, Online Learning Support, Technology Labs,

University Applications

Information on Mason-wide applications, including Ellucian's Banner products and project management software.
Services Include:

Administrative Applications, Application and Workflow Management, Banner, Custom Applications,

Web, Servers & Hosting

Information on ITS' web servers and web hosting.
Services Include:

Data Center, Hosted Services & Storage, Digital Certificates, Web Hosting,